“You have the option to stay Curbside or be Escorted into the exam room”.

We ask that you call the office at 661-253-9300 upon your arrival once you are parked safely in a designated parking spot. Reminding you we do not have a lobby waiting area. We practice a Fear Free environment and find that having your pet wait with you in the car and then being escorted directly into a private exam room, helps to keep their Fear, Anxiety and Stress at a more minimal level.

If you are unable to get through on the phone, please do not leave a message. Instead, please try to call again as sometimes all our phone lines are simply taken.  You are welcome to come to the door as well to seek help from a staff member, but please do not bring your pet into the office area.

When you call, one of our Client Service Representatives will check you in and ask for your pet’s name, with your last name as well and what parking spot you are in. Your Veterinary Assistant will then come out and escort you and your pet into the exam room. If you are more comfortable we still offer curbside services where the Assistant will bring the pet into the exam room to meet with the Veterinarian while you wait in your car and communicate by phone. We find this is helpful for some of our elderly clients. We want you to feel cared for as well as your pet!